Refund Policy
UpFlux.io provides a high-quality prospecting service and offers a free trial period to ensure that the Service meets your expectations before any payment is required. This Refund Policy outlines the limited circumstances under which refunds may be granted. By subscribing to UpFlux.io and using our Service beyond the free trial, you acknowledge and agree to this Refund Policy.
By continuing to use UpFlux.io after the two-week free trial and allowing the first payment to be processed, you are confirming that the Service meets your requirements and that you accept the Service “as is.” After this point, all subscription sales are final and not eligible for cancellation or refund, except as explicitly provided below in the case of a qualifying Major Defect. In other words, once the free trial has passed and you have been billed for a subscription period, you agree that the Service is acceptable and you will not be entitled to refunds for dissatisfaction or any reason other than a proven Major Defect as defined herein.
* Core Functionality Impaired: The defect substantially impairs or renders unusable a core function of the Service that is essential to its intended purpose. For example, a major defect would be a system-wide failure where the platform cannot prospect contacts at all or the Service becomes completely inaccessible to all users for an extended period. Minor bugs, isolated errors, or issues that do not prevent the primary use of the Service (such as occasional interface glitches or temporary downtime for maintenance) are not considered Major Defects.
* Beyond Reasonable Fix Period: The issue persists beyond a reasonable time frame despite proper notice to UpFlux and efforts to resolve it. This means you have reported the issue to our support team, and we were either unable to provide a workaround or fix within a reasonable period (for instance, within several business days for critical outages, subject to the complexity of the issue). We must have had adequate opportunity to diagnose and correct the problem, but the defect remains unresolved in that time.
* Attributable to UpFlux: The defect is caused by factors within UpFlux’s control (such as an error in our software or servers) and is not the result of misuse of the Service, third-party integrations, your own systems, or force majeure events outside of UpFlux’s control (e.g., general internet outages, third-party service failures, or user network issues). If a problem arises from your breach of the Terms of Use or from unsupported configurations on your side, it will not qualify as a Major Defect for purposes of this Refund Policy.
By this definition, a Major Defect is essentially a critical, service-breaking issue originating from UpFlux’s system that prevents you from receiving the core value of the Service (prospecting contacts) for an unacceptable duration, with no viable workaround.
1. Report Promptly: Notify our customer support as soon as possible at support@upflux.io (or via any support channel provided) with a detailed description of the issue. Include information such as when the problem occurred, what you were doing at the time, screenshots or error messages (if any), and how the defect is affecting your use of the Service. Prompt reporting is important so we can document the timing and impact of the issue and attempt to resolve it.
2. Cooperate in Diagnosis: We may request additional details or steps to reproduce the issue. Please cooperate with our technical team in good faith to diagnose and troubleshoot the problem. Often, issues can be resolved quickly with your input, and our goal is to fix problems rather than immediately proceed to refunds.
3. Resolution Period: UpFlux will work diligently to resolve the reported defect. We will keep you informed of progress. If the issue can be fixed or a suitable workaround provided within a reasonable period, we will consider the defect resolved. Our standard resolution period for critical issues is typically within a few business days; however, this can vary depending on the nature of the defect.
4. Determination of Major Defect: If the issue cannot be resolved in a reasonable time and appears to meet the criteria of a Major Defect, we will make a determination that a Major Defect has occurred. We may classify the issue as a Major Defect if it is clear that the Service’s core functionality has been unusable for an extended duration and that the fault lies with our system. We will communicate this determination to you.
Refund Decision: In the event a Major Defect is confirmed by us, you will be eligible for a refund. The refund provided will generally be pro-rated to the subscription fees you have paid for the period during which the Service was unusable due to the defect. For example, if you paid for a quarter and the Service was effectively unusable for one month of that quarter due to a qualifying Major Defect, we may refund you one month’s worth of the quarterly fee (i.e., roughly one-third of the quarterly subscription price). In cases of extremely severe defects (e.g., the Service was never usable after payment), we may issue a full refund for that quarter’s payment. Refunds will be issued to the original payment method whenever possible. Please allow a reasonable processing time for the refund transaction to be completed.
* Change of Mind or Business Needs: If you decide that you no longer need the Service, find it no longer useful, or simply change your mind after the free trial and payment, you are not eligible for a refund. The free trial period is provided to ensure the Service meets your needs before committing financially. After the trial, the subscription is considered final for the term you paid for.
* Dissatisfaction with Results: UpFlux.io does not guarantee prospecting success or any particular outcomes (as stated in our Terms of Use). If you are unhappy with the quality of leads, the conversion rates, or any business performance metrics, this in itself is not a ground for a refund. Our tool is a facilitator for prospecting, and results can vary. We encourage you to provide feedback, but dissatisfaction with outcomes (in the absence of a technical service failure) is not refundable.
* Minor Bugs or Interruptions: Our Service, like any complex software, may experience occasional minor bugs, errors, or short periods of downtime for maintenance. We fix issues as they arise, and short-term or minor issues are considered a normal part of service provision. These do not qualify as Major Defects and will not warrant refunds. For example, if a feature has a minor glitch that does not prevent overall use, or if the site is down for a brief maintenance window, no refund is due. We strive to maintain high uptime and reliability, but minor issues will be addressed through support rather than refund.
* User Environment Issues: Problems caused by your own hardware, software, internet connection, or use of the Service in a manner not in line with our guidance (e.g., using unsupported third-party integrations, or exceeding reasonable usage that triggers rate limits) are not considered defects of the UpFlux service. We cannot be responsible for outages or malfunctions stemming from external factors (for instance, if an email provider blocks your access, or if your computer has technical problems). Such issues do not entitle you to a refund.
* Violation of Terms: If your access to the Service is suspended or terminated due to a violation of the Terms of Use (for example, misuse of the service, non-payment, or illegal activities), you are not eligible for a refund of any fees paid. Fees forfeited due to breach of contract will not be returned.
In summary, refunds are an exception, not the rule. We are confident in the quality of UpFlux.io and provide the trial period as well as ongoing support to ensure you have a positive experience. This Refund Policy is designed primarily to protect you in the rare event that a severe technical failure on our part prevents you from using a service you paid for. It is not intended as a “satisfaction guarantee” beyond the trial period.
* Your Account Information: Provide the account owner’s name, registered email address, and, if applicable, company name associated with the subscription.
* Description of the Issue: Clearly describe the Major Defect you encountered, including dates and times of service outages or failures, any support ticket IDs or correspondence you had with us regarding the issue, and how the problem meets the criteria of a Major Defect. The more detail you provide, the faster we can evaluate your claim.
* Duration of Impact: State when you first noticed the defect and whether the Service has remained unusable (and for how long). If the issue was intermittent, provide an estimate of total downtime or impact.
* Desired Resolution: Confirm that you are seeking a refund and indicate if you are asking for a full or partial refund of a specific subscription period.
Once we receive your refund request, our team will review our support records and system logs related to your account. We may reach out for additional information or clarification if needed. We aim to respond to refund requests within 10 business days. If your request is approved, we will inform you of the refund amount and process and you will receive the refund via the original payment method (or an alternative method if necessary) within a reasonable time (typically 5–10 business days after approval, depending on banking channels). If the request is denied, we will provide a clear explanation of the decision.
This means that after the trial period, you accept the Service in its current state and understand that your subscription purchase is final except for the remedy in Section 3 regarding Major Defects. UpFlux will continue to provide support and updates as part of your subscription, but those are part of the ongoing service and not a separate guarantee of any particular feature or outcome.
* Email: contact@upflux.io
* Contact Address: UpFlux Customer Support, Gangnam-daero 479, Gangnam-gu, Seoul, South Korea
We will make every effort to address your concerns and ensure your satisfaction as a valued customer, within the bounds of this policy. Our goal is to be fair and transparent in handling refunds while sustaining our ability to provide a reliable service for all clients.
By using UpFlux.io beyond the free trial, you indicate that you have read and agreed to this Refund Policy.
1. Free Trial and Acceptance of Service
UpFlux.io offers a two-week free trial (grace period) at the start of your subscription, as described in our Terms of Use. During this trial period, you can evaluate the Service without any financial commitment. If you decide not to continue with UpFlux.io, you must cancel your account before the trial period ends to avoid being charged.By continuing to use UpFlux.io after the two-week free trial and allowing the first payment to be processed, you are confirming that the Service meets your requirements and that you accept the Service “as is.” After this point, all subscription sales are final and not eligible for cancellation or refund, except as explicitly provided below in the case of a qualifying Major Defect. In other words, once the free trial has passed and you have been billed for a subscription period, you agree that the Service is acceptable and you will not be entitled to refunds for dissatisfaction or any reason other than a proven Major Defect as defined herein.
2. Definition of a Major Defect
A “Major Defect” is defined as a significant technical failure in the UpFlux.io Service that meets all of the following criteria:* Core Functionality Impaired: The defect substantially impairs or renders unusable a core function of the Service that is essential to its intended purpose. For example, a major defect would be a system-wide failure where the platform cannot prospect contacts at all or the Service becomes completely inaccessible to all users for an extended period. Minor bugs, isolated errors, or issues that do not prevent the primary use of the Service (such as occasional interface glitches or temporary downtime for maintenance) are not considered Major Defects.
* Beyond Reasonable Fix Period: The issue persists beyond a reasonable time frame despite proper notice to UpFlux and efforts to resolve it. This means you have reported the issue to our support team, and we were either unable to provide a workaround or fix within a reasonable period (for instance, within several business days for critical outages, subject to the complexity of the issue). We must have had adequate opportunity to diagnose and correct the problem, but the defect remains unresolved in that time.
* Attributable to UpFlux: The defect is caused by factors within UpFlux’s control (such as an error in our software or servers) and is not the result of misuse of the Service, third-party integrations, your own systems, or force majeure events outside of UpFlux’s control (e.g., general internet outages, third-party service failures, or user network issues). If a problem arises from your breach of the Terms of Use or from unsupported configurations on your side, it will not qualify as a Major Defect for purposes of this Refund Policy.
By this definition, a Major Defect is essentially a critical, service-breaking issue originating from UpFlux’s system that prevents you from receiving the core value of the Service (prospecting contacts) for an unacceptable duration, with no viable workaround.
3. Eligibility for Refunds
Refunds for UpFlux.io are only available in the case of a confirmed Major Defect occurring after the free trial period. If you encounter what you believe to be a Major Defect after you have started a paid subscription (i.e., after the two-week free trial has ended and payment has been made), please take the following steps:1. Report Promptly: Notify our customer support as soon as possible at support@upflux.io (or via any support channel provided) with a detailed description of the issue. Include information such as when the problem occurred, what you were doing at the time, screenshots or error messages (if any), and how the defect is affecting your use of the Service. Prompt reporting is important so we can document the timing and impact of the issue and attempt to resolve it.
2. Cooperate in Diagnosis: We may request additional details or steps to reproduce the issue. Please cooperate with our technical team in good faith to diagnose and troubleshoot the problem. Often, issues can be resolved quickly with your input, and our goal is to fix problems rather than immediately proceed to refunds.
3. Resolution Period: UpFlux will work diligently to resolve the reported defect. We will keep you informed of progress. If the issue can be fixed or a suitable workaround provided within a reasonable period, we will consider the defect resolved. Our standard resolution period for critical issues is typically within a few business days; however, this can vary depending on the nature of the defect.
4. Determination of Major Defect: If the issue cannot be resolved in a reasonable time and appears to meet the criteria of a Major Defect, we will make a determination that a Major Defect has occurred. We may classify the issue as a Major Defect if it is clear that the Service’s core functionality has been unusable for an extended duration and that the fault lies with our system. We will communicate this determination to you.
Refund Decision: In the event a Major Defect is confirmed by us, you will be eligible for a refund. The refund provided will generally be pro-rated to the subscription fees you have paid for the period during which the Service was unusable due to the defect. For example, if you paid for a quarter and the Service was effectively unusable for one month of that quarter due to a qualifying Major Defect, we may refund you one month’s worth of the quarterly fee (i.e., roughly one-third of the quarterly subscription price). In cases of extremely severe defects (e.g., the Service was never usable after payment), we may issue a full refund for that quarter’s payment. Refunds will be issued to the original payment method whenever possible. Please allow a reasonable processing time for the refund transaction to be completed.
4. Exclusions and Non-Refundable Situations
Aside from the specific scenario of a Major Defect as described above, UpFlux.io does not offer refunds for other situations, including but not limited to:* Change of Mind or Business Needs: If you decide that you no longer need the Service, find it no longer useful, or simply change your mind after the free trial and payment, you are not eligible for a refund. The free trial period is provided to ensure the Service meets your needs before committing financially. After the trial, the subscription is considered final for the term you paid for.
* Dissatisfaction with Results: UpFlux.io does not guarantee prospecting success or any particular outcomes (as stated in our Terms of Use). If you are unhappy with the quality of leads, the conversion rates, or any business performance metrics, this in itself is not a ground for a refund. Our tool is a facilitator for prospecting, and results can vary. We encourage you to provide feedback, but dissatisfaction with outcomes (in the absence of a technical service failure) is not refundable.
* Minor Bugs or Interruptions: Our Service, like any complex software, may experience occasional minor bugs, errors, or short periods of downtime for maintenance. We fix issues as they arise, and short-term or minor issues are considered a normal part of service provision. These do not qualify as Major Defects and will not warrant refunds. For example, if a feature has a minor glitch that does not prevent overall use, or if the site is down for a brief maintenance window, no refund is due. We strive to maintain high uptime and reliability, but minor issues will be addressed through support rather than refund.
* User Environment Issues: Problems caused by your own hardware, software, internet connection, or use of the Service in a manner not in line with our guidance (e.g., using unsupported third-party integrations, or exceeding reasonable usage that triggers rate limits) are not considered defects of the UpFlux service. We cannot be responsible for outages or malfunctions stemming from external factors (for instance, if an email provider blocks your access, or if your computer has technical problems). Such issues do not entitle you to a refund.
* Violation of Terms: If your access to the Service is suspended or terminated due to a violation of the Terms of Use (for example, misuse of the service, non-payment, or illegal activities), you are not eligible for a refund of any fees paid. Fees forfeited due to breach of contract will not be returned.
In summary, refunds are an exception, not the rule. We are confident in the quality of UpFlux.io and provide the trial period as well as ongoing support to ensure you have a positive experience. This Refund Policy is designed primarily to protect you in the rare event that a severe technical failure on our part prevents you from using a service you paid for. It is not intended as a “satisfaction guarantee” beyond the trial period.
5. Process for Requesting a Refund
If you believe you are entitled to a refund due to a Major Defect as defined above, you must submit a refund request in writing. Please email billing@upflux.io (or our support email) with the subject line “Refund Request” and include:* Your Account Information: Provide the account owner’s name, registered email address, and, if applicable, company name associated with the subscription.
* Description of the Issue: Clearly describe the Major Defect you encountered, including dates and times of service outages or failures, any support ticket IDs or correspondence you had with us regarding the issue, and how the problem meets the criteria of a Major Defect. The more detail you provide, the faster we can evaluate your claim.
* Duration of Impact: State when you first noticed the defect and whether the Service has remained unusable (and for how long). If the issue was intermittent, provide an estimate of total downtime or impact.
* Desired Resolution: Confirm that you are seeking a refund and indicate if you are asking for a full or partial refund of a specific subscription period.
Once we receive your refund request, our team will review our support records and system logs related to your account. We may reach out for additional information or clarification if needed. We aim to respond to refund requests within 10 business days. If your request is approved, we will inform you of the refund amount and process and you will receive the refund via the original payment method (or an alternative method if necessary) within a reasonable time (typically 5–10 business days after approval, depending on banking channels). If the request is denied, we will provide a clear explanation of the decision.
6. Service “As-Is” Post-Trial
By continuing with a paid subscription after your free trial, you acknowledge and agree that the Service is provided “as is” and “as available,” with all faults that are not critical to core functionality. Minor imperfections or non-critical issues may exist and do not provide a basis for cancellation or refund. We commit to improving the Service continuously and addressing issues as they arise, but you accept that no software is perfect. Thus, after the trial, you assume the risks of any minor Service shortcomings.This means that after the trial period, you accept the Service in its current state and understand that your subscription purchase is final except for the remedy in Section 3 regarding Major Defects. UpFlux will continue to provide support and updates as part of your subscription, but those are part of the ongoing service and not a separate guarantee of any particular feature or outcome.
7. Amendments to this Refund Policy
UpFlux may update or change this Refund Policy from time to time. If we make material changes, we will notify subscribers via email or via a notice on our website prior to the change becoming effective. The latest version of the Refund Policy will always be available on our website. Continued use of the Service or retention of your subscription after a change to the policy constitutes acceptance of the revised Refund Policy as it applies to future transactions. (Note: Any disputes or refund requests will be assessed based on the policy in place at the time of the relevant subscription period or issue occurrence.)8. Contact Information
If you have any questions about this Refund Policy or believe that your situation warrants a refund review, please contact us:* Email: contact@upflux.io
* Contact Address: UpFlux Customer Support, Gangnam-daero 479, Gangnam-gu, Seoul, South Korea
We will make every effort to address your concerns and ensure your satisfaction as a valued customer, within the bounds of this policy. Our goal is to be fair and transparent in handling refunds while sustaining our ability to provide a reliable service for all clients.
By using UpFlux.io beyond the free trial, you indicate that you have read and agreed to this Refund Policy.